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Customer Story
Sandra Aguilar

Sandra Aguilar

Director of Finance and Accounting

OSI Hardware
Industry Wholesale & Distribution
Location —
Employees —
Products Avalara AvaTax SST, Avalara CertCapture, Business Licenses, Avalara Returns, Avalara Exemption Certificate Management
Q

How does Avalara deliver value beyond the product?

A
I feel like for years ago if we submitted a maybe like a question or a what is a ticket on the portal sometimes we've received very general responses. Like here's a link and we cannot advise you as we're not tax professionals, right? But I feel like in the last maybe this was like three weeks ago. We submitted a question a ticket and basically we're like, hey, we had a customer who who is asking why we're not collecting local taxes and this the state and you know, we submitted that's a good and evil are came back and said you're not collecting sales tax and that local jurisdiction because you're an SST partner. So, you know, we were able to go back to our customer and answer that question because we honestly weren't sure why we weren't collecting that local jurisdictions tax. Oh,

I feel like for years ago if we submitted a maybe like a question or a what is a ticket on the portal sometimes we've received very general responses. Like here's a link and we cannot advise you as we're not tax professionals, right? But I feel like in the last maybe this was like three weeks ago. We submitted a question a ticket and basically we're like, hey, we had a customer who who is asking why we're not collecting local taxes and this the state and you know, we submitted that's a good and evil are came back and said you're not collecting sales tax and that local jurisdiction because you're an SST partner. So, you know, we were able to go back to our customer and answer that question because we honestly weren't sure why we weren't collecting that local jurisdictions tax. Oh,

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Q

How does Avalara deliver value beyond the product?

A

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