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Customer Story
JA

Jennie Alwell

SALT Accountant

Southern Air
Industry —
Location —
Employees —
Products —
Q

How would describe Avalara support?

A
Support has changed dramatically over the last four years for the better. There are still some things where we have a bit of frustration and I will say that being here at crash and having conversations with the people in support on what they're doing to help improve that and and hearing the pain points and going, oh, that could be one of two things and we can check and see which ones that's happening with and then we can help make sure that doesn't happen again, that's incredible. Where do you get Get that right and to be able to reach out and, and it's not just tax notices, or it's not just, it's little things that I that you can have questions about and get the answers, they'll direct you to the knowledge base. If there's resources there or I've even had them go, I don't have that, let me bump this to somebody who does and they will reach out to you separately and that's been pretty interesting and helpful and then we make those connections as we move forward.

Support has changed dramatically over the last four years for the better. There are still some things where we have a bit of frustration and I will say that being here at crash and having conversations with the people in support on what they're doing to help improve that and and hearing the pain points and going, oh, that could be one of two things and we can check and see which ones that's happening with and then we can help make sure that doesn't happen again, that's incredible. Where do you get Get that right and to be able to reach out and, and it's not just tax notices, or it's not just, it's little things that I that you can have questions about and get the answers, they'll direct you to the knowledge base. If there's resources there or I've even had them go, I don't have that, let me bump this to somebody who does and they will reach out to you separately and that's been pretty interesting and helpful and then we make those connections as we move forward.

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How would describe Avalara support?

A

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