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Customer Story

LG

Lauren Gumpel

Customer Service Manager

Industry —

Location —

Employees —

Products —

Q

Are you using any of Avalara's AI features and what impact have you seen?

A

The biggest way is been through the certificate management to be able to upload it and have it scan the certificate and start to fill it in for us so that we only have to make Minor Adjustments where it's Miss some information, because of maybe the way the customer filled it in. That's been a big help so that we don't have to manually enter that stuff.

The biggest way is been through the certificate management to be able to upload it and have it scan the certificate and start to fill it in for us so that we only have to make Minor Adjustments where it's Miss some information, because of maybe the way the customer filled it in. That's been a big help so that we don't have to manually enter that stuff.

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